These terms and conditions will be deemed to have been accepted by you when placing an order with Ellie and Liv and shall prevail over any other document or communication.
All our products and services are subject to availability and may be discontinued at any time. We reserve the right to alter product description or pricing without notice.
Whilst we endeavour to ensure our product images are as accurate as possible, there may be colour variations when viewed on different computer screens and devices. Therefore slight variations may occur between onscreen products, proofs (where applicable) and the final printed item.
Our personalised products are unique to each customer. Ellie and Liv will make all reasonable efforts to check content supplied, but any spelling/grammar will be the responsibility of the customer.
We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 5 working days, but in high order sale periods please allow 10 days before contacting us.
For personalised items such as Wedding Stationery please allow 4 weeks from initial order to delivery and allow 5 working days before contacting us. Please allow upto 5 working days for a pdf proof of your wedding stationery after initial order. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st packets post service (unless other postage method selected at check out), if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature.
Ellie and Liv are not responsible for Royal Mail delivery times. All delivery times are approximate.
At present Ellie and Liv only send goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us
your requirements. Some shop items are available for internationals order at our Etsy shop
All of our personalised items are non-cancellable and non-refundable.
Non-personalised items can be returned within 14 days of receiving the product. Should you wish to return a product, please contact us, detailing the reason you wish to return the product.
Unless faulty, products must be returned at your expense in the same condition that they have been received. Please use a ‘signed for’ delivery method and obtain proof of posting.
Personalised items unless faulty are not refundable.
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact us
immediately, this will be given special priority and you can expect to receive the correct item within 72 working hours (this timescale may be longer if the item is personalised and requires a reprint). Any incorrect items received all delivery charges will be refunded back to you via paypal.
Payment is accepted by Paypal. Payment will be debited at the time of purchase, or soon thereafter.
We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. Your details will not be passed to any third parties and we will treat all your personal information as confidential.
We hold your name, address, phone number and email address. We do not hold your credit/debit card details.
Cookies are little pieces of information which pass between any website you are visiting and your computer, tablet or smartphone. They are very clever and can be used to record how long you spend on a webpage, what links you click, even your preference for page layouts and colour schemes. They can also be used to store data on what is in your ‘shopping cart’.
By using Ellie and Liv, you consent to the processing of data about you in the manner and for the purposes stated in this policy.
The information contained in this website is provided by Ellie and Liv and is for general information purposes only.
Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability or availability with respect to the website or the information, products, services, or related designs.
Any reliance you place on such information is strictly at your own risk.
Ellie and Liv takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will not be responsible for any loss of content/material uploaded or transmitted through the website.
We reserve the right to amend these terms and conditions at any time.
Conditions Of Use
Ellie and Liv and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Ellie and Liv you accept these conditions. Please read them carefully, Ellie and Liv controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
This website and its design, and all its contents and design of, are the sole property of Ellie and Liv. Any reproduction of part or all of its contents are strictly prohibited and are protected by international copyright laws.