Shop FAQs

How long will delivery take?

We aim to post your purchase within 1 to 3 working days from receipt of order by 1st Class post. Delivery time: 1– 3 days following dispatch.

Please allow 5-10 working days for personalised items. Once printed and packaged, personalised picture frames are sent via Royal Mail Special Delivery. Ellie and Liv will notify you of dispatch.

How much is delivery?

Delivery is worked out per item. All small items are sent out Royal Mail First Class Delivery. Personalised item are sent via Royal Mail Special Delivery.

Single cards £0.62 per item
Card packs (e.g. invitations and thank you packs) £1.24 per item

What is your returns policy?

All of our personalised items are non-cancellable and non-refundable.

Non-personalised items can be returned within 14 days of receiving the product. Should you wish to return a product, please notify us by email (contact.us@ellieandliv.com) detailing the reason you wish to return the product.
Unless faulty, products must be returned at your expense in the same condition that they have been received. Please use a ‘signed for’ delivery method and obtain proof of posting.

What should I do my order is Missing or damaged?

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Ellie and Liv immediately, this will be given special priority and you can expect to receive the correct item within 72 hours (this timescale may be longerif the item is personalised and requires a reprint). Any incorrect items received all delivery charges will be refunded back to you via paypal.

Can I share the Ellie and Liv Printables with my friends?

Ellie and Liv printable PDF files are free (unless stated otherwise in the shop) for personal use only and Ellie and Liv hopes that you enjoy using them! For these uses, you can print the high resolution pages as many times as you like. We’re happy if you wish to share our downloads with friends and family but please link directly to this page and do not host the files on your websites or blogs. All Ellie and Liv Printable files are ‘read only’ and you will not be able to copy or edit the contents. All artwork remains the copyright of Ellie and Liv. Any redistribution or resale of the original file or of the printed results, including altering or copying of the contents for your own use or for any other commercial use, is strictly prohibited. Please download the Ellie and Liv Printable files ONLY if you agree with the above terms of use.

How can I contact you?

If you want to speak to us at Ellie and Liv please email contact.us@ellieandliv.com

Privacy Policy

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. Your details will not be passed to any third parties and we will treat all your personal information as confidential.

We hold your name, address, phone number and email address. We do not hold your credit/debit card details.

For more information please refer to our full Terms and Conditions.

Can’t find shop FAQs I need

If you can’t find the information you need here please contact us.